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AIRMATE-12

D&R Airmate-12 Broadcast MixerD&R AI-Podcast
00:00 / 13:16
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Software

Stof vraagteken

FAQ's

Kleurrijke notebooks

Manuals

Call Center medewerker

Support

Software

Welcome to the software downloads hub of the Airmate-12, your one-stop destination for all the essential tools to keep your Airmate-12 performing at its best.

Whether you're setting up a new Airmate-12 or simply staying up to date, we've made it easy to find and download the latest versions of all available software you can use.

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Manuals

Looking for guidance on how to use your Airmate-12? You’ve come to the right place!

In this section, you’ll find all kinds of manuals to help you get started, troubleshoot, and make the most of the Airmate-12. Whether you're setting up for the first time or looking for advanced tips, everything you need is just a click away.

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Quick start manual

Just received your Airmate-12 and wondering what’s next? Our Quick Start Manual is your go-to guide to get up and running in no time. With simple steps, clear visuals, and helpful tips, you’ll be ready to use your product within minutes.

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User manual (Spanish)

¿Necesitas más soporte? Nuestra guía del usuario tiene todo lo que necesitas: desde instrucciones detalladas hasta explicaciones de funciones y consejos útiles para la solución de problemas.

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User manual (English)

Need more in-depth support? The user manual of the Airmate-12 has you covered. From detailed instructions to feature explanations and troubleshooting tips, it’s your trusted companion for getting the most out of your Airmate-12.

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User manual (French)

Besoin d'une assistance plus complète ? Notre guide d'utilisation contient tout ce dont vous avez besoin : des instructions détaillées aux explications des fonctionnalités, en passant par des conseils de dépannage utiles.

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Airmate-12 brochure

Want a quick overview of what the Airmate-12 has to offer?

Our brochure gives you all the key features, specs, and highlights at a glance. Perfect for comparing options or getting to know the mixer before diving deeper.

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Airmate-12 diagram

Here you can download the block diagram of the Airmate-12.

This detailed schematic provides an in-depth view of the mixer’s signal flow and internal structure.

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Airmate-12 dimensions

If you like to install your Airmate-12 in a piece of furniture, you can find all the information about the dimensions of the unit here.

Support

Welcome to the support section, your central hub for all product-related help.

Here, you’ll find diagrams, product dimensions as well as instructions on how to send your unit in for service.

Need personal assistance? You can also find details on how to get in touch with our support engineers.

Whatever you need, we're here to help you every step of the way.

Send your device for service

We’re sorry to hear you’re having trouble with your D&R device, we’re here to help!

To make the repair process as smooth and fast as possible, please follow the steps below.

1. Packing

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Make sure your device is clean and packed securely. If you still have the original packaging, please use it.

Otherwise, use a sturdy box and fill the empty spaces with newspaper or foam to prevent damage during shipping.

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2. Inform D&R

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Always inform our support in front of the transport with the next important information:

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  • Your return address

  • Contact name

  • Phone number

  • Email address

  • Serial number of the device

  • Short explanation of the issue(s)

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This can be done by filling in the support form on our website.

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3. Shipping

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We recommend that you always send your device with Track & Trace.

This way, both you and D&R can follow the package and ensure it arrives safely.

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Shipping from within Europe:

If you're located in Europe, you can arrange the shipment yourself.

However, if you prefer, D&R can also handle the shipping for you.

Having us handle the process helps avoid delays and extra costs.

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Shipping from outside Europe:

If you're outside Europe, we strongly advise that D&R arranges the shipping.

International shipments require specific export documents and must follow different customs regulations.

Having us handle the process helps avoid delays and extra costs.

We’ll arrange the FedEx pick-up and send you a shipping label and invoice by email.

Just print them and attach them clearly on the box.

The FedEx driver will pick up the package at the time and date you choose.

They’ll also take care of all shipping documents.

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Please note:
If D&R arranges the pick-up, shipping costs will apply.

These costs vary depending on your location and will be added to your final invoice before your repaired device is returned.

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4. Arrival

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Once your device arrives at our facility, you will receive a confirmation email with a receipt for your records.

This email will include all important details about the shipment, the device, and its condition upon arrival.

Our technicians will then begin the inspection and service process as soon as possible, so we can return your device to you without unnecessary delay.

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Delivery address to send your device to:

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D&R Electronica B.V.

Rijnkade 15-b

NL-1382 GS, Weesp, The Netherlands

Attn.: Support department

Repair documents

Need to repair or replace / include some boards inside your device?

In this section, you'll find a collection of short manuals how to do.

Exchange a board inside your Airmate

This document provides the official technical specification to exchange one or more boards inside the Airmate-12 console.

How to open your Airmate-12

This document provides the official technical specification how to open your Airmate-12 console for repair or exchange reasons.

How to include a RIAA pre-amp inside your Airmate-12

This document provides the official technical specification how to include a RIAA pre-amp option inside your Airmate-12 console.

How to find a short circuit on a printed board

This document provides the official technical specification how to find a short circuit inside your Airmate-12. Each printed board has a kind of short-circuit resistors in series with the power supply.

Airmate version sheet

This document provides a complete sheet with all the versions of the Airmate, so you can see very clear what have changed inside the unit in the past view years.

Technical documents

Here you can find some internal information about your device.

Airmate version sheet

This document provides a complete sheet with all the versions of the Airmate, so you can see very clear what have changed inside the unit in the past view years.

Airmate partnumbers frontpanel

This document provides a complete sheet with all the partnumbers of the Airmate front panel, so you can see very clear what the article number is that you need to purchase inside our webshop.

FAQ's

Welcome to the FAQ section for the Airmate-12. Here, you’ll find answers to the most common questions we receive about this broadcast mixer.

Computer Processor

USB / WPC

USB Cables

POTS / VoIP

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In- / outputs

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GPO

FAQ's - USB / WPC

What bit and sample rate settings are supported by the soundcards?

My USB channel or other USB hardware isn't recognized, what should I do?

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When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?

My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?

How to change USB sample rate.

What are the USB cable length limitations?

What is a WPC module?

How do I pair my phone with the WPC module?

Can I use the Talkback feature with the WPC module?

Can I use the WPC module with external equipment like a red light indicator?

FAQ's - POTS / VoIP

What are the Telephone Hybrid and VoIP channel options and what can I connect to them?

How can I connect a (GSM) Hybrid to my VoIP channel?

 How to use the VoIP channel in my mixer?

Airmate N-1 and RC balance adjustments on location.

How to setup caller communication?

How to setup and record a phone call?

The incomming sound (Microphone) of my VoIP channel isn't working, how can I solve this?

FAQ's - In- / outputs

How can I connect my mixer with Insert to a effects unit?

FAQ's - GPO

How can I connect my mixer with a Mika-arm?

How can I connect my mixer with a On-Air light?

I want to connect my Fader start to my CD player, Turntable or other player.

How do I have to connect this?

How can create a ON-AIR signalling without CRM mute?

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